The Patient Counsellor in an eye hospital guides patients through their treatment journey with clarity and empathy. Responsibilities include explaining diagnoses, treatment options, surgical procedures, costs, and post-operative care. The counsellor coordinates appointments, assists with admissions and discharge processes, and addresses patient concerns and anxieties. They liaise with doctors, nurses, and administrative staff to ensure smooth care delivery. Maintaining accurate records, ensuring informed consent, and providing emotional support to patients and families are key aspects. The role requires strong communication skills, patience, confidentiality, and a patient-centered approach.